The 3 Biggest Problems Connecticut
CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful Connecticut CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support
For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.

There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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CMIT has my back EVERY time!

CMIT is incredibly responsive, they understand that when I have a technical issue, it can seem like it will take my whole business down in a moment. So they ensure they can fix it (or prevent a failure) in just a moment more.

I really feel like the CMIT has my back AS a small business, initially I never understood that I needed a MSP, but the educational materials that CMIT has provided me has clarified how important the relationship and support really is, as well as providing me the safety features so I can avoid so many potential issues.

The CMIT technicians that I have worked with are incredibly patient and respectful. I have teased them on more than one occasion saying they should be special needs instructors in their next life. I never feel uncomfortable calling, and I always know that someone is cheerfully available to answer my question no matter how silly it may be.

Ann Lindsay Style of Success

If you're on the fence, here's my advice: pay the money.

 

"Before CMIT, IT was a constant headache, fragmented support, impersonal service, and endless frustration. Now? It’s simple. I call one number, and within seconds, I’m speaking to someone I know by name. That kind of consistency is rare, and for us, it’s game changing.

Whether it’s a technical issue at 10 p.m., a software update I forgot about, or a 'just-in-case' question I’m almost embarrassed to ask, CMIT is there. Always. And not just ‘there’ it’s usually Nick or Marcus on the other end, both of whom are calm, kind, and confident under pressure. That ‘coolness under fire’ they bring? It turns what used to be panic into reassurance.

Security-wise, CMIT’s guard never drops. From regular cybersecurity training that’s actually useful, not just check-the-box busy work, to strict protocols that prevent me from accidentally downloading something risky, everything is built to protect our business, our people, and our peace of mind. It’s a system designed for prevention, not damage control.

Linda told me early on: ‘If it has a blinking light, beeps, buttons, or connects to the internet, we manage it.’ And she meant it.

Her leadership shows in every interaction. I’ve never needed to escalate an issue because CMIT’s frontline team always delivers. Still, Linda checks in regularly, ensuring our tech environment is humming and nothing’s falling through the cracks.

And then there’s Allison, quietly handling the scheduling, billing, and hardware logistics that keep everything moving behind the scenes. She makes the business side of IT feel easy, which is no small feat.

From helping us migrate phone systems to proactively securing every device, CMIT has helped us level up: BIG TIME. We used to feel like a scrappy little team just trying to stay afloat. Now we operate like a polished, secure, modern company, and we sleep better knowing someone’s watching the wires.

If you're on the fence, here's my advice: pay the money. It’s worth every penny. CMIT isn't just an IT provider, they're an extension of our team. One of the smartest investments we’ve ever made.

Chris Stone OrthoTraction Pads